TheOperations Manageris responsible for ensuring that all gyms are consistently clean, crisp and friendly. The Operations Manager will role-model the company's values and culture.
Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly environment and culture.
Hire, train, encourage team members to deliver Gold’s Gym’s service promise consistently.
Effective, professional labor management.
Responsible for managing and receiving orders through the PO system for Retail & Concessions, janitorial supplies, office supplies, printing & forms and small equipment.
Responsible for the monthly Inventory process to be completed accurately and on time.
Manages the Retail & Concession sales procedures for the gym.
Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follows all Cash Management procedures.
Works in cooperation with General Manager to manage/process cancellations following procedures in place to retain member.
Hires, trains and supervises operations team associates for the Front Desk and Kids Club Departments
Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, Travel/Guest passes, Membership Addendum completion with accuracy.
Execute assigned GGX department duties including: payroll submission, substitute scheduling, class attendance, managing equipment inventory, member & instructor communication, Tracker Report analysis and certification confirmations.
Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline.
Assists General Manager with management of Open Voices to ensure all member concerns are addressed in a timely manner.
Provide effective decision making regarding customer service issues.
Ensures that all member and team member incidents are properly documented.
Ability to work outside normal work hours when dictated by work load.
Bachelor’s degree preferred.
Operating knowledge of the MSOffice application.
Ability to learn new data systems as required.
Excellent communication and customer service skills.
Ability to train and develop employees on a variety of company systems and procedures.
In-depth knowledge of all Gold’s Gym policies and systems as related to gym operations.