Gold's Holding Corp

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General Manager

General Manager

Job ID 
2017-11180
Job Locations 
US-IL-O'Fallon
Location 
O'Fallon Gym
Job Region 
Midwest

More information about this job

Overview

The General Manager has overall responsibility for effectively managing all facets of a particular gym location to include customer satisfaction, effective recruitment and selection, proper training of the staff, personnel issues, sales and membership solicitation, facility cleanliness while ensuring the club is achieving projected sales goals as well as all other established goals.

Responsibilities

  • Provide high quality customer service in a fast-paced, energetic environment
  • Lead team to achieve total fitness experience for all members
  • Manage all facets of the business to include sales, fitness and gym operations
  • Oversee sales process and systems
  • Manage, monitor and evaluate the performance of all gym-related managers
  • Hire, train and schedule all gym-level staff
  • Delegate, monitor, and evaluate specifically assigned responsibilities of sales team
  • Provide and maintain the highest level of customer service through personal actions and development of staff
  • Facilitate and monitor company-wide initiatives
  • Provide effective decision making in regard to customer service issues
  • Ensure facility is clean and operationally sound
  • Plan and promote special events for the gym on a monthly basis to drive member engagement, using corporate marketing as needed

Qualifications

  • Five years of related management experience 
  • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance
  • Strong sales focus and ability to drive revenues
  • Strong customer service orientation with proven results
  • Associate or Bachelor’s degree in business or related field preferred

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