Gold's Holding Corp

Operations Manager I

Job ID
Reston Gym
Job Region
East Coast


The Operations Manager is responsible for ensuring that all gyms are consistently clean, crisp and friendly.  The Operations Manager will role-model the company's values and culture.


  •  Ensure consistent service excellence by all team members, resulting in a clean, crisp and friendly environment and culture.
  • Hire, train, encourage team members to deliver Gold’s Gym’s service promise consistently.
  • Effective, professional labor management.
  • Responsible for managing and receiving orders through the PO system for Retail & Concessions, janitorial supplies, office supplies, printing & forms and small equipment.
  • Responsible for the monthly Inventory process to be completed accurately and on time.
  • Manages the Retail & Concession sales procedures for the gym.
  • Responsible for control of cash deposit with General Manager sign-off ensuring daily deposits are made on time and follows all Cash Management procedures.
  • Works in cooperation with General Manager to manage/process cancellations following procedures in place to retain member.
  • Hires, trains and supervises operations team associates for the Front Desk and Kids Club Departments
  • Ensures that all front desk systems are followed, such as proper Member Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests, Travel/Guest passes, Membership Addendum completion with accuracy.
  • Execute assigned GGX department duties including: payroll submission, substitute scheduling, class attendance, managing equipment inventory, member & instructor communication, Tracker Report analysis and certification confirmations.
  • Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline.
  • Assists General Manager with management of Open Voices to ensure all member concerns are addressed in a timely manner.
  • Provide effective decision making regarding customer service issues.
  • Ensures that all member and team member incidents are properly documented.
  • Ability to work outside normal work hours when dictated by work load.


  • Bachelor’s degree preferred.
  • Operating knowledge of the MSOffice application.
  • Ability to learn new data systems as required.
  • Excellent communication and customer service skills.
  • Ability to train and develop employees on a variety of company systems and procedures


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